Understanding and addressing your specialty metal chemical development and supply needs is the responsibility of everyone at Shepherd, from our R&D chemists to our chemical production workers, from our engineers to our global sales and customer service teams. You can count on a personal approach to creating superior value; whether it’s collaborating at your site for ideation and discussion or responding quickly and efficiently to an urgent request, we are dependable and proactive in doing what is important to you to drive your business forward. We take pride in honoring a strict code of confidentiality and shipping over 98% of orders on time and complete.
Our customers communicate how much they trust us with more than just their words. Shepherd’s quality, reliability and responsiveness have earned us the business of customers across industries as a sole source supplier of critical technologies for their life enhancing products.
Everyone at Shepherd is involved in customer satisfaction; every department delivers on promises and is working toward the same goal, aware of what's at stake.
– Jen Brown, Customer Service and Logistics Manager, 25 years
Excellent responsiveness. Very trustworthy.
– Supplier Quality Engineer, Airbag industry
They are approachable. They are flexible.
– Supplier Quality Engineer, Airbag Industry
Certainly their pricing, the consistency of supply, the responsiveness they’re provided.
– Catalyst Manufacturing Manager
They are very diligent, very responsive, and have expertise in their field.
– Purchasing Manager